Some Caesars Windsor’s guests were recently notified that some of their data may have been compromised in a recent cyber security breach. This is just the latest hacking attempt that has affected Gateway Casinos in Canada this year as well as MGM Resorts and Rivers Casino in the U.S. in recent months.
An unknown number of guests at the property have received a letter titled “Notice of Data Breach” detailing a cybersecurity incident that Caesars initially revealed on Sept. 14. Seems like the breach has not affected the operations of Caesars Palace Online Casino.
“The incident impacted our loyalty program database,” the letter states. “Your information is contained in that database, including, among other data, your name and date of birth.
“We have no evidence that any customer passwords, PINs, bank account information, or payment card numbers were affected by the incident.”
Caesars avoided many of the shutdowns and loss of computer systems experienced by MGM Casino and Gateway after paying a $15 million ransom. The FBI continues to investigate the crimes at the U.S. casinos, but has yet to make any arrest despite tech firms looking into the issues have reported that many involved with the hacker group are based in the U.S. and have even forwarded their names to the law enforcement agency.
For those who believe they may have been affected, Caesars has offered to help monitor and prevent potential negative consequences from the breach. The company is giving customers complimentary identity protection service through TransUnion Canada as well as enrollment in the “myTrueIdentity” service for credit and dark web monitoring for two years.
“We have taken steps to ensure that the stolen data is deleted by the unauthorized actor, although we cannot guarantee the result,” the letter to Caesars Windsor says.
The announcement comes at a time when the property has been in the headlines recently. The casino has become a more popular destination for Detroit-area gamblers as a casino worker strike continues in the city. OLG has also opened bidding for a potential change in operations for the casino.
